18-1499 Amending Chapter 86 Utilities re adjustment of utility bills

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(d) Adjustments will be made based on whether the adjustment is requested for proven increased water consumption, or for unexplained or unintended increased water consumption: 1. For proven increased water consumption: a. All customers requesting an adjustment to water or sewer bills for water leaks must submit an Adjustment Request Application within 45 days from the date of repair, including proof of repair of the leak. The consumption period to be adjusted cannot exceed two consecutive billing cycles. Customers are eligible for one increased consumption adjustment per 12 month period. Additional adjustments may be considered by the City Manager, or his/her designee, based on exigent circumstances. b. (i) For consideration of a sewer adjustment, the consumption should be close to double the average consumption for the account for the past 12 months. 1 A -For _consideration of a potable water adiustment. the potable water consumption should be close to double the account average for the past 12 months. (iii) The adjustment will reduce the water or sewer bill to the lowest tiered rate provided in the code for the total amount used. C. The customer will be notified in writing within 10 business days from the date of submittal of a complete Adjustment Request Application whether the Adjustment Request Application qualifies for a utility bill adjustment, and, if so, the amount of the adjustment. 2. For unexplained or unintended increased water consumption. a. All customers who do not have proof of a water leak through a repair bill but who are requesting an adjustment to water or sewer bills for unexplained or unintended increased consumption, must submit an Adjustment Request Application within 30 days of the date of the bill in question. The adjustment request will not be processed until it is confirmed that the following month's usage has returned back to average consumption. The adjustment will reduce the water or sewer bill to the lowest tiered rate provided in the code for the total amount used. Any adjustment made by the City for the unexplained or unintended consumption will be for one billing cycle only. The adjustment is only available one time every three years, and is only available for either water or sewage usage, not any other utility service.