10-2160 Agreement with Courtesy Towing for Towing, Recovery and Vehicle Storage Services

Home Browse Search

RESERVED RIGHTS OF CITY OF CASSELBERRY City of Casselberry reserves the right to accept or reject any or all proposals, to waive any irregularities and technicalities and may, at its sole discretion, request a clarification or other information to evaluate any or all proposals. City of Casselberry reserves the right to reject any and/or all items proposed or award to multiple Proposals. Prior to approval City of Casselberry may cancel the RFP or portions thereof, without penalty. City of Casselberry reserves the right, before awarding the contract, to require Contractor(s) to submit evidence of qualifications or any other information City of Casselberry may deem necessary. City of Casselberry reserves the right to further negotiate any proposal, including price, with the highest rated Contractor. If an agreement cannot be reached with the highest rated Contractor, City of Casselberry reserves the right to negotiate and recommend award to the next highest Contractor or subsequent Contractor until an agreement is reached. The City of Casselberry, at its sole judgment, will award or reject any or all proposals as is in the best interest of City of Casselberry and the decision shall be final. Contractor warrants that prices, terms and conditions quoted on this bid will be Contractor for acceptance for a period of ninety (90) days from date of bid opening. PROPRIETARY INFORMATION Public Records — Upon award recommendation or ten (10) days after opening, bids become public records and shall be subject to public disclosure consistent with Chapter 119, Florida State Statutes. In accordance with Chapter 119 of the Florida Statutes (Public Records Law) and except as may be provided by other applicable State and Federal Law, all Contractors should be aware that Request for Qualification and the responses thereto are in the public domain. However, the Contractors are requested to identify, specifically any information contained in their proposals which they consider confidential and/or proprietary and which they believe to be exempt from disclosure, citing specifically the applicable exempting law. All proposals received from Contractors in response to this RFP will become the property of the City of Casselberry and will not be returned to the Contractors. In the event of contract award, all documentation produced as part of the process will become the exclusive property of the City. COMPLAINTS AND DISPUTES All complaints will be forwarded to the Chief of Police or his designee. If the incident requires formal investigation, the Contractor will be notified of the complaint by certified mail. The Contractor will have seven (7) business days to reply to the complaint in writing. After the investigation is completed, a memo will be forwarded to the Chief of Police regarding the outcome. If the complaint is sustained, a recommendation of disciplinary action against the Contractor will be forwarded to the Chief of Police. At his discretion, the Chief of Police may reprimand the Contractor in writing or suspend the Contractor for up to 96 hours during their towing month(s). The Chief of Police will report directly to the City Manager for suspensions of more than 96 hours, or for the removal of Contractors from the towing rotation. The Contractor agrees that any complaints received by the City of Casselberry concerning misconduct on the part of the Contractor, such as excessive charges, poor business practices, damage to vehicles, etc., that cannot be resolved between the Contractor and the vehicle owner, will be referred to the Police Chiefs office for appropriate action. If the complaint is not resolved to the satisfaction of the Police Chief or the owner of the vehicle, it may be referred to the City Manager's office. NO DISCRIMINATION Contractor agrees to make no discrimination because of race, color, creed, or natural origin, with respect to employment of personnel on this project, and that all persons having the experience and skill necessary to perform the work shall be afforded equal opportunity of employment for the work to be performed for this service. 14