20-3189 Franchise 1 with WCA of Florida, LLC (putrescible)

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City of Casselberry I Procurement and Contract Management Division 95 Triplet Lake Drive, Casselberry, Florida 32707 Phone: 407-262-7700, Ext. 1142 1 procurem ent(aD-casselberry. org RFP -2020-0636 COMMERCIAL SOLID WASTE SERVICES AGREEMENT FOR FRONTLOAD DUMPSTER, CART, COMPACTOR AND OTHERWISE PUTRESCIBLE SOLID WASTE (i) a report of all misses, (ii) a report of all complaints, and (iii) a report of complaints not serviced within 24 hours (3) Service Data Reporting - On or before January 1 of each year, the Franchisee must provide to the City a current list of all vehicles/equipment. Failure to submit the reports required by this Section shall result in a $50.00 fine per day that the report is late. 18.00 Complaints (a) All complaints shall be addressed within twenty-four (24) hours from the receipt of the complaint by the Franchisee. (b) The Franchisee shall supply the City Director of Public Works with copies of all complaints on a form approved by the City and indicate the disposition of each complaint. Such records shall be available for City inspection at all times during business hours. The form shall indicate the day and hour on which the complaint was received and the day and hour in which it was addressed, the name of the complainant, the nature of the complaint, and the manner of resolution. When a complaint is received on the day preceding a holiday or on a Saturday, it shall be serviced on the next normal working day. Each customer complaint shall be considered legitimate unless satisfactory evidence to the contrary is furnished to the Director of Public Works or designee. 19.00 Notification The Franchisee shall notify all customers about complaint procedures, regulations, and days of collection. 20.00 Franchise Personnel (a) The Franchisee shall assign a qualified person or persons to be in charge of his/her operations in the City and shall give the name or names to the City, together with information regarding experience. The personnel listed in the RFP are considered key personnel for performing this Agreement. Substitutions for key personnel or substantial reduction in the key personnel must not be made without the prior written consent of the City. (b) Franchisee's collection employees shall wear a clean uniform bearing the Franchisee's name and maintain a disciplined manner while in uniform. (c) Each employee shall, at all times, carry a valid operator's license for the type of vehicle he/she is driving. Vehicle drivers shall not unduly interfere with vehicular or pedestrian traffic, and vehicles shall not be left standing on streets except as made necessary by loading operations and shall move with the traffic flow. (d) The Franchisee shall provide operating and safety training for all personnel and shall certify the same to the City annually upon renewal of this Franchise. Such certification shall include a roster identifying all employees employed in the City, their job descriptions and nature, and type of training given said employees.